Strategies To Deal With Difficult People
Respond to difficult people with greater clarity and confidence.
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Complete Facilitator Kit
A colleague who criticises everything.
A family member who gets angry quickly.
A friend who always makes the conversation about them.
A boss who is difficult to please.
Difficult people are part of everyone’s life.
But most of us were never taught how to understand difficult behaviour or how to respond without getting caught up in it.
This webinar helps participants understand different types of difficult behaviour and learn practical ways to respond with greater awareness, confidence and control.
Grounded in psychology and practical application.
20+
Years of ISRA experience
6+
Years Tested
25+
Purchased In Countries
Strategies To Deal With Difficult People
Understand What Makes Someone “Difficult”
Learn to recognise the different reasons someone may be difficult to deal with.
Decode The Nine Difficult Personality Types
Explore how intense emotions such as anger, fear and sadness can influence difficult behaviour.
The Five-R Process
Learn a simple process to pause, think and choose a more effective response.
Plus
How Difficult People Affect You
Understand why certain people get under your skin—and how to stop their behaviour from controlling your response.
After this session, participants will begin to:
- Recognise different types of difficult behaviour.
- Understand why certain people affect them more than others.
- Pause before reacting when someone pushes their buttons.
- Stop taking difficult behaviour personally.
- Respond with greater confidence instead of reacting from hurt or anger.
These are practical ideas that participants can begin using immediately, at work, at home and in everyday life.
Everything you need to confidently deliver a professional 60-minute webinar.
- Professionally designed PowerPoint presentation
- Complete facilitator transcript
- Recording of the live session
- Facilitator cheat notes with additional psychological insights
- Interactive assessment and activities
- Email sequence to promote your webinar
This webinar works beautifully for:
Corporate learning and development programmes
Leadership development
Employee wellbeing initiatives
Coaching and mentoring sessions
Parent groups
Colleges and educational institutions
Community learning groups
Personal growth workshops
This kit gives you a complete, structured experience:
Creating a meaningful 60-minute session takes more than collecting information.
This kit gives you a complete, structured experience.
Why This Kit
Everything is organised for you.
Everything is organised for you, so you can focus on facilitating the conversation rather than building the session from scratch.
About ISRA
For over two decades, ISRA has helped individuals, educators, coaches and organisations create meaningful learning experiences grounded in psychology and practical application.
Every facilitator kit has been developed from workshops delivered with thousands of participants across diverse audiences, in 10+ countries, and refined through real-world facilitation.
Give Your Audience An Hour They’ll Actually Use
Help your participants understand difficult behaviour, stop taking it personally, and respond with greater confidence and control.
GET THE KIT