✓ Introduction
✓ The Story of Three Friends
✓ Communication Styles & Assertiveness Grid
✓ 5 Core Beliefs That Limit Assertiveness
✓ Foundation For Change
✓ Non-Verbal Matters!
✓ Learning To Say ‘NO’
✓ Receiving Criticism Without Becoming Reactive
✓ Making Requests Without Controlling
✓ Wrap Up!
✓ Understand What Is Assertiveness and how is it different from being aggressive or passive
✓ Discover how lack of assertiveness affects self esteem and confidence
✓ Take the power self assessment – ‘How Assertive Are You?”
✓ Know Where Your Are On The Assertiveness Grid & the way forward
✓ Reframe Limiting Beliefs Around Assertiveness
✓ Steps To Prepare For Change
✓ Master 5 Powerful Techniques to Build Assertiveness
✓ Track Your Progress
✓ 18 Video Recordings
✓ Several (PDF) Downloads Including Strategies
✓ Excellent Reflection Worksheets
✓ Stories
✓ Track Your Progress Format
✓ At Your Own Pace Learning
✓ 1 Year Access
✓ Certificate On Request