Conquering Critical Conversations

Have you come across conversations, which seem to be impossible?
Conversations, which could make or break a relationship?
Conversations that you really enjoy with someone, whereas really detest with some others?
Conversations that light up your day or the ones that cloud your emotions?

We call these ‘Critical Conversations’

How we communicate largely depends on our personality, learnt communication styles and past experiences.

Date: Coming Soon!

Time: 9 am to 6 pm

Venue: ISRA Training Studio, Tardeo, Mumbai
Maximum Participants: 13

Why should you attend this program?

Conversations can be aptly described as the `lifeblood’ for every relationship.

This workshop centers on the questions:

  • What do conversations really mean?
  • Why do some conversations fail so miserably?
  • Can I minimize the frustration that communication can cause?
  • How can I have engaging conversations with people?

How will you benefit from this program?

How we communicate largely depends on our personality, learnt communication styles and past experiences.

One size does not fit all; similarly a single communication style does not work for every one

This workshop will give you tremendous insight on how your personality has developed, and the life position you have assumed. It will help you identify how you relate and communicate with others, and offers suggestions and interventions which will enable you to change and grow.

Workshop will cover

  • Understand ‘who’ we are and how our past experiences have influenced our current personality
  • Introduction to Components of personality
  • Discover your personal Ego-gram
  • Understand the effect of our personality on our communication style
  • Sources of communication breakdown
  • Ascertain the beliefs which influences your expectations from self and others
  • Life position and its effect on communication
  • Games people play & how to deal with them
  • How to get the positive strokes you need

What we use...

Transactional Analysis is an important psychological tool used internationally to analyze and understand interpersonal behavior.

This powerful tool generates the necessary insight, leading to greater interpersonal effectiveness, positive thinking, leadership and added motivation levels

Some Testimonials Worldwide

“Thank you very much Sneha & Shashank. We had a wonderful time and very useful insights. I feel we have been able to get closer as a Team, thanks to the course”
-Nadezhda Anisimova, Moscow

“The insight into my state of mind has been incredible. Now I will be able to deal with difficult situations, which earlier had no answers. I am feeling excited and hopeful! ”
– Swati Mahajan, India

“It was an eye opener! It was conducted in a very interactive, easy and receptive manner. I loved the role plays. Looking forward to attending more sessions.”
– Farzana Suri, India

“This program has opened the blinkers in my approach to critical conversations. Today I got a chance to explore my conversations with internal as well as external customers and how I can make them more effective.”
– Chaitanya Nayak, India

“I thank you a lot for the training. We hope to see you more often in Moscow, with new trainings.”
– Dmitry Boboch, Russia

“Critical Conversations workshop was enlightening, informative and thought provoking!. It has been a valuable experience and has opened new vistas of thought and self evaluation. I realise that this program is of tremendous use and genuine congratulations to the team.”

– Enid Kerr, London, UK

“The session was excellent. I felt really motivated to discover so many aspects of myself and the changes I need to make. The role plays were interpreted well with good use of examples.”

– Shweta Biradar, India

“Hats off to the passion, effort and dedication of the facilitators, for putting together such a wonderful program. The insights will stay with me for a long time to come. “
– Rubina Isidore, India

About Your Workshop Leaders

Sneha Shah

Sneha is a Consulting Psychologist with a double major in Psychology. She has a driving passion for creating a difference. She has received immense recognition for doing path-breaking workshops in companies across the world, at all levels of management, including Leadership Excellence, Critical Conversations, Personality Profiling, Team Architecture, Building High Impact Teams, Influencing Skills, Etiquette and many others.

Sneha is certified in Emotional Intelligence Profiling, Thomas DISC Profiling, FIRO-B, MBTI, Psycho-geometrics, Neuro-Linguistic Programming (NLP), Hypnosis and many others.

Sneha is a certified Heal Your Life Workshop Leader and Life Coach, trained in U.S.A. 

Sneha Shah

Shashank Gupta

Shashank Gupta is a dynamic entrepreneur who is a qualified engineer and an MBA from a premier institute. He is a powerful facilitator, having conducted several international programs in Switzerland, Russia, UK and USA. He specializes in programs such as, Conflict Resolution, Relationship Management, Action Centered Leadership & powerful Train-The-Trainer Programs.

He is a qualified `Executive Coach for Peak Performance’, Malaysia, Transactional Analysis Practitioner, Neuro-Linguistic Programming (NLP), Belbin Team Role Assessment, Psycho-Geometrics and others. He is also a Certified to use John Adair’s Action Centered Leadership- UK

Shashank is a certified Heal Your Life Workshop Leader and Life Coach, U.S.A

Shashank Gupta


Rs. 5,900/- For registration by  2019
Rs. 6,300/-  For registration after  2019
Including certificate of participation, training material & lunch

Isra Membership:  Attended more than 2 workshops with Isra before?  Just confirm your email id/cell number,   and you are eligible for a 10% discount. Contact

1. Online Payment of Funds:
Pay now using Debit/Credit Card or Online Banking: Click here

2. Courier Cheque at Isra Corporate Office:

Contact Us

+91 98214-24251
+91 98199-11197